Shipping policy

Thank you for shopping with us. Below you'll find information about our shipping process and delivery timeframes.

Order Processing

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information (where available).
During peak periods, sales, or holidays, processing times may be slightly longer.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and the shipping method selected.

We may offer free shipping on qualifying orders. Any applicable free shipping promotions will be displayed on our website.

Estimated Delivery Times

Delivery times vary depending on your location and the shipping service selected.

Domestic Orders: 2–7 business days
International Orders: 7–21 business days

Please note that these are estimated delivery times and are not guaranteed.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email (if tracking is available). You can use this information to monitor your shipment's progress.

Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to weather conditions, carrier issues, customs clearance, or other unforeseen circumstances. We appreciate your patience and understanding.

International Shipping

International customers may be responsible for customs duties, taxes, or import fees imposed by their local authorities. These charges are the responsibility of the customer unless otherwise stated.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible. We will work with the shipping carrier to investigate and assist in resolving the issue.